Never Split The Difference
Key Principles, Insights and Actionable Exercises
Negotiating is one of the most powerful skills we can use, not only professionally but also in our everyday life. When you think about it, everything in our businesses and in our lives is some sort of a negotiation. Whether that’s negotiating with a client on a price, with an employee on a deadline, with a provider to give you a discount, or with a spouse on who should walk the dog at night.
In his bestselling book Never Split The Difference, Chris Voss highlights some of the top strategies he learned in the FBI while working as a kidnapping negotiator. He outlines his framework for hard negotiations and shares how to successfully negotiate tough situations no matter how challenging they may be.
Read on to learn how to use your voice most effectively, how emotions come into play, how to calm your counterpart, and how to create a connection while negotiating with a tough adversary.